Shipping & Returns

FREIGHT AND SHIPPING:

Dispatch Details:

We dispatch within 1-2 working days of your cleared payment being received. As per the postage details in the description.
From our experience generally items arrive 3-5 working days for delivery to a capital city in any State , 4-7 working days for delivery to most large regional towns and 5-10 working days for delivery to other remote locations ( These delivery times are estimates only, and actual delivery times may vary.) During peak periods ( Easter, Christmas, Public holidays ), the delivery may take longer. We cannot advise or specify a delivery date at time as this is not part of our contract arrangements with the carriers.

Tracking your purchase:

All items are sent with tracking numbers. Unless indicated in the listing.

When dispatch is arranged through Australia Post eParcel a tracking number is generated. We email you this tracking (consignment) number when it is generated at the time the goods are dispatched. If you wish to track your parcel thereafter, please visit Post eParcel http://auspost.com.au/track  and input your tracking number NOTE: The tracking number can take up to 24 hours to upload on to the Australia Post website . If we dispatch your order using one of our courier companies you will receive a dispatch email advising you of the consignment number and link so that you can track and trace your order until it arrives at your address.

Shipping Costs:

The majority of items in our store are freight free, but please refer to each individual listing regarding the shipping costs.

Correct Address:

We use a linkage program that transfers what you have on your Online/Shop order directly to the shipping label. In an effort to maintain security of a delivery and to get your order underway as soon as possible make sure in your Online/Shop order that you have a CURRENT CONTACT PHONE NUMBER and that your DELIVERY ADDRESS DETAILS and your EMAIL ADDRESS DETAILS ARE CORRECT.

International Postage:

At this time we are only able to ship items within Australia.

Non-delivery:

Due to circumstances beyond our control and or despite our best efforts, sometimes items are not delivered as and when intended for a host of reasons, including…

Nobody home – Where our courier is unable to obtain a signature and in the absence of authorisation to leave the item without a signature, the item will be returned to the courier’s local depot or post office.  You are invited to contact the depot via the phone number on the calling card to arrange redelivery or call into your local post office with your tracking number and I.D
Returns – After unsuccessful attempts to deliver a consignment, the courier or post office may return the item to us whereupon we will contact you for further instructions. The consignment will only be re-dispatched upon receipt of the appropriate second shipping charge.  In the event that the re-delivery charge remains unpaid for more than 30 days, your order will be deemed abandoned and may be offered for resale or otherwise disposed of without further notice. In this event, you release Soundwave from any liability whatsoever in respect of your purchase.

Abandoned goods:

If for any reason we are unable to dispatch items for which payment has been received for more than 30 days, the items will be deemed abandoned and we reserve the right to offer them for resale.  In this event, you agree that Soundwave is released from any liability whatsoever in respect of your purchase. Reasons whereby items will be deemed abandoned may include…

Where a street address has not been nominated during the checkout process and you have not informed us of a delivery address or change of address
Where legitimate additional shipping charges have not been paid by the purchaser despite our email request.
Where legitimate re delivery charges have not been paid by the purchaser despite our email request.
Where an item returned to us under warranty claim is found to have been damaged by human causes and legitimate re delivery charges have not been received for more than 30 days despite at least two email requests.

 

Returns & Refunds

Returns

You can return an item to Soundwave for a refund or exchange if you:

  • Received a damaged and/or faulty item
  • Received an incorrect item

 Please note your receipt and/or tax invoice is required upon return/exchange.

Refunds

Please allow 3 – 5 business days for your refund to process and appear back in the same account used to place your Order.

Please note, delivery and service fees are non-refundable.

If you have any further queries, please contact us ASAP.

*Please Note, WE DO NOT Refund for Change of Mind

Our returns policy is in addition to your rights under the Australian Consumer Law because we want you to be happy with your purchase. Please read the above carefully to ensure you are fully aware of your rights under this policy and our obligations to you.